Return & Refund Policy

Last Updated: 24 September 2026

At Printnadia, we are committed to delivering quality products that are printed and prepared according to your order details and approved design. Since many of our products are customized and made specifically for each customer, our return and refund policy is different from that of standard retail products.

1. Customized Products

Customized, personalized and made-to-order products are generally not eligible for return or refund due to change of mind, incorrect size selection, personal preference, or an error in the information/design provided by the customer.

Customers are requested to carefully check product details, size, color, text, images and design before placing the order.

2. When Can I Request a Return or Replacement?

You may contact us if:

• You received a damaged product.
• You received a wrong product.
• The product has a significant printing or manufacturing defect.
• The printed design is substantially different from the design/order approved by you.
• Any item is missing from your order.

If the issue is verified, Printnadia may provide a replacement, reprint, or refund, depending on the circumstances.

3. Report the Problem Within 48 Hours

Any damage, wrong product, or printing/manufacturing issue must be reported within 48 hours of delivery.

To raise a request, please provide:

• Order number
• Clear photographs of the product
• Photographs of the packaging
• Video/photo showing the issue, if applicable
• A brief description of the problem

This helps us investigate and resolve the issue quickly.

4. Products Not Eligible for Return/Refund

Returns or refunds will generally not be accepted for:

• Change of mind after placing the order
• Incorrect size selected by the customer
• Incorrect spelling, text, image or design submitted by the customer
• Low-quality/incorrect artwork uploaded by the customer
• Design changes requested after production has started
• Color differences caused by differences between screens/displays and actual printing
• Products that have been washed, worn, modified or damaged by the customer
• Requests made after the applicable reporting period

Minor variations in color, placement or finishing that can naturally occur during the printing process may not be considered a manufacturing defect.

5. Order Cancellation

Orders can be cancelled before production/printing begins.

Once a customized order has entered production, cancellation may not be possible because materials, printing resources and production time have already been allocated specifically for that order.

If an eligible cancellation is approved, the applicable refund will be processed after deducting any charges that have already been incurred, where applicable.

6. Refund Process

If a refund is approved, we will initiate the refund after verification of the issue.

Refunds will normally be processed within 5–7 business days after approval. The actual time for the amount to appear in your bank account/card/UPI may depend on your payment provider or bank.

For Cash on Delivery orders, refunds may be processed through UPI or bank transfer.

7. Replacement / Reprint

Where a product is confirmed to have a manufacturing or printing defect, or the wrong product was sent, Printnadia may offer a free replacement or reprint.

The replacement will be produced according to the original approved order details.

8. Return Shipping

If the issue is caused by Printnadia, such as a wrong product, major printing defect or manufacturing defect, we will provide an appropriate resolution without charging the customer for the replacement.

For issues caused by incorrect information, artwork, size selection or other customer-provided details, return/replacement shipping costs, where applicable, may be borne by the customer.

9. Delivery Damage

If your package appears damaged at the time of delivery, please take photographs/videos of the package and product and contact us as soon as possible.

Our team will review the evidence and provide an appropriate resolution.

10. How to Request a Return or Refund

Please contact our customer support team with:

Subject: Return/Refund Request – Order #[Order Number]

Include:

Order Number:
Name:
Phone Number:
Reason for Request:
Photos/Videos:

Our team will review your request and contact you regarding the next steps.

11. Important Note

Before placing an order for a customized product, please carefully verify your:

• Product
• Size
• Color
• Quantity
• Text
• Images
• Design
• Personalization details

Once production begins, changes may not be possible.

Our goal is to make sure you receive your order as expected. If there is a genuine issue with your order, please contact us and our team will work with you to resolve it.